FAQs

Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions below. Click on a question to reveal the answer.

Do you ship internationally, and what are the delivery times?

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Yes, we ship worldwide! Delivery times depend on the type of order and location:

  • In-stock items: Local deliveries typically take 5-7 business days, while international deliveries may take 7-14 business days.
  • Customized or pre-ordered items: These pieces are meticulously handcrafted, which requires additional time to ensure the highest level of artistry and quality. Delivery timelines may vary depending on the intricacy of the design and production schedule.

All shipments are handled by reliable courier services. Please note that KSG Jewellery cannot be held accountable for delays caused by the courier. We take pride in ensuring that every item is completed to perfection and dispatched promptly from our side.

What payment methods do you accept?

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We accept major credit cards, PayPal, and bank transfers for your convenience.

Can I place a custom order?

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Yes, we offer custom jewelry design services. Contact us to discuss your unique requirements.

How should I care for my jewelry?

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To keep your jewelry looking its best, avoid exposure to harsh chemicals, store it in a dry place, and clean it regularly with a soft cloth. For detailed care tips, please visit our Jewelry Care page.

How do I determine my ring size?

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You can visit a local jeweler to measure your ring size. We also provide an online sizing chart on our website. For detailed instructions, visit our Size Guide.

Are your gemstones natural or lab-created?

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All our gemstones are 100% natural and ethically sourced. We do not use lab-created gemstones in our designs.

Do you offer wholesale pricing for bulk orders?

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Yes, we offer special pricing for wholesale orders. Contact us for more details.

Have more questions?

We're here to help! Reach out to us for personalized assistance or explore our resources for more information.

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